How do I cancel my subscription or get a refund?

You can cancel any time — there's no commitment.

To cancel:

• Web: Open keepingup.com → Settings → Subscription → tap Cancel. Confirmation email follows.
• iOS: Open the iOS Settings app → tap your name at the top → Subscriptions → Keeping Up → Cancel Subscription. (Apple manages all iOS subscription billing; we can't cancel iOS subs from the app directly.)
• Android: Currently not supported — Keeping Up is iOS-first at launch. Android coming post-Series-A.

After cancellation, you keep Pro access through the end of your paid period (no proration trick — you paid for the full month or year, you get the full month or year). After your paid period ends, your account drops to the free tier and you stop being charged. All your data stays accessible at the free tier — you can return any time without losing history.

Refund requests: we honor refund requests within reason. Reply to your billing confirmation email with "refund" or write to support@keepingup.com. Common cases we approve:

• You signed up by accident and within 24 hours of the charge
• A bug or service outage prevented you from getting value during the paid period
• You signed up for the wrong tier and want to switch

Founding Member price lock: if you cancel an FM Tier 1 or Tier 2 subscription, your price-lock is forfeited. If you re-subscribe later, you re-subscribe at the standard pricing ($99/yr individual or $149/yr household), not your locked rate. This is explicit in the FM terms at signup. Cancelling and re-subscribing within 30 days will preserve the lock; outside that window the lock is gone.